Stellara — Unlock Your Cosmic Blueprint & Live with Purpose

1. Introduction

Snake Charmer Limited ('we', 'us', or 'our') operates the Stellara application and website (collectively, the 'Service'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

Snake Charmer Limited
Ballycordrea, Old Tramore Road
Waterford, Ireland

3. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, date of birth, time of birth, and place of birth
Account Information: Username, password, and profile preferences
Usage Data: Information about how you use our Service, including your interactions with features and content
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Astrological Data: Birth chart information, compatibility reports, and personalized insights generated by our Service
Communications: Messages you send to us through contact forms or customer support

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Service
To generate personalized astrological insights and compatibility reports
To communicate with you about your account and our Service
To respond to your inquiries and provide customer support
To send you updates, newsletters, and marketing communications (with your consent)
To analyze usage patterns and improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide the Service you have requested
Consent: Processing based on your explicit consent for specific purposes
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service and ensuring security
Legal Obligation: Processing necessary to comply with legal requirements

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Third-Party Services

We may employ third-party companies and services to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we may use include:

Analytics providers
Payment processors
Email service providers
Cloud hosting services
Customer support tools

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it by law.

9. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Right of Access: You have the right to request copies of your personal data
Right to Rectification: You have the right to request correction of inaccurate or incomplete data
Right to Erasure: You have the right to request deletion of your personal data
Right to Restrict Processing: You have the right to request restriction of processing your personal data
Right to Data Portability: You have the right to request transfer of your data to another organization or directly to you
Right to Object: You have the right to object to processing of your personal data
Right to Withdraw Consent: You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. If you are located outside Ireland and choose to provide information to us, we transfer the data to Ireland and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and GDPR requirements.

12. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

Snake Charmer Limited
Ballycordrea, Old Tramore Road
Waterford, Ireland

You may also use our contact form to reach us.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.